FAQ / Contact
- WHERE TO PURCHASE?
- USER MANUALS: Each product page has a link to its user manual.
- DISCOUNTS: Sorry, we don't offer any special pricing or discounts
- ORDERS: Please place your order directly on the juicedLink website. We are not set up to accept phone orders.
- SHIPPING RATES AND DELIVERY TIME: Please add your items to the cart, and the shipping module will provide you with shipping options and calculate the price. The UPS/USPS websites can estimate the transit time from Silicon Valley to you. For more details, please see the Shipping Policies above.
- AUDIO INQUIRY QUESTIONS: When you send us an email regarding audio, help us help you (with product selection / troubleshooting / mic selection / whatever) by including information on:
- CAMERA: Tell us what camera you are using
- MICS: Tell us what mics you are using
- SHOOTING STYLE: What is your shooting style (run-n-gun, sit down interviews, set scenes, etc)
Your response will come directly from me, the engineer who designed the juicedLink products. So, feel free to be as technical in your inquiry as necessary. I use a voice-processor when composing emails. So, I can provide very detailed responses if you provide me with enough information to work with (see FAQ above), reducing back-and-fourth correspondence as much as possible. All of our customer support is handled via email ... thank you for understanding.
- Robert from juicedLink